Complaints Process

We work to ensure that you get the level of service that you need. However, there may be times when you are not completely happy with the level of service you are getting. All of us are available for you to talk to at any time and we promise that we will get back to you within 24 hours with a response to your questions. If you are unhappy, we have provided you with a way to seek a solution to the problem.

Teaching

If you have concerns or worries about your class learning: In the first case talk to your teacher. If you are still unhappy then please talk to the Director of Studies.

Accommodation

If there are concerns regarding the accommodation service we provide then please talk to the Accommodation & Welfare Manager.

Administration

If you are unhappy with the way your course has been administered e.g. payments, dates etc. then please talk to the Student Services Manager.

Next Steps

If you are not happy with the answer provided by any of the team then please raise your concerns with the Principal.

Finally

If you are still not satisfied with our response, then you may wish to raise your complaint with the professional organisation English UK

The contact details are:

English UK,

219 St. John Street, London

EC1U 4LY

Tel: 020 7608 7960

info@englishuk.com