Frequently Asked Questions

We understand that you want to know as much as possible before booking a Kaplan International English course. We hope the information below answers any questions you have.

If you cannot find the answer to your question, please contact us for more information.

  • GENERAL INFORMATION

    Click here if you have any general questions about Kaplan International. Whether you want to know about provisions for students with disabilities or learn more about our admissions process, it’s all here!

  • ENGLISH COURSE INFORMATION

    Discover more about the specifics of our English courses. Want to know how long lessons last? About our teaching style and whether we offer any discounts? All these questions and more are answered here.

  • ACCOMMODATION INFORMATION

    Accommodation is an important part of your Kaplan Experience. It’s important to be well informed about your options, so make sure you read here for information about all your living opportunities.

  • PAYMENT INFORMATION

    If you have any questions about our prices and how to pay, be sure to read all the information here. You can view the payment options we offer, make a payment now, and even download a price list.

  • HEALTH AND SAFETY INFORMATION

    Read our Health and Safety policy in detail, including all about our responsibilities as a company and as individuals. We take Health and Safety very seriously and aim to answer all your questions here.

  • COMPLAINTS PROCESS

    Everyone at Kaplan works very hard to ensure the highest standards of customer service are met. However, if you are not completely happy with the level of service you are getting, read here about who to talk to.

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