We wanted to keep you up to date with the latest information we send out in relation to the recent Coronavirus (COVID-19).
You can track the latest information from us by reading our communications and email history below, informing you of the measures we are taking in our schools around the world or find more specific advice related to each school location here:
6 MARCH 2020
6 MARCH 2020
The situation with coronavirus is rapidly evolving, and we wish to provide some updates on how Kaplan International Languages continues to address the spreading virus and to prioritize the health, safety and wellbeing of our students.
We continue to welcome students from around the world each week in our schools. As we have shared in previous updates, we are committed to providing a safe environment for everyone who is studying with us.
We continue to follow the directives of the national authorities of each country in which we have schools. If you would like to know more about the official policies in all our destinations, you can find links to the latest government advice here:
Please be advised that in addition to the directives of each country, we will be temporarily implementing the additional measure of no longer accepting students traveling from certain high-risk regions, or who have been in contact with people from those locations.
The specific locations are:
- Wuhan city and Hubei Province, China
- Daegu and Cheongdo, Korea
- Italian towns under containment measures
We would also ask that all agent partners support the above by confirming that prospective students have not visited, or come into contact with people from, these areas.
Keeping our students safe
In order to provide a healthy learning environment, we have increased the cleaning schedules in all our schools. We are cleaning and disinfecting all common areas, such as classrooms, washrooms, common rooms and computer labs, twice a day. We are also providing support to our students to make sure they are well enough to attend class, both on first arrival at the school and then on a daily basis, and briefing them on the steps they need to take to protect themselves and others from infection.
Our schools are in countries with advanced health care systems and public health plans. In addition, be assured that in the event that one of our students became ill, we will deploy a robust procedure to ensure that she/he is fully supported by our staff and helped to obtain the appropriate medical care.
Introducing our Book with Confidence Guarantee
We understand that some students might be taking a second look at their travel plans right now. We want to provide flexibility so that they are confident to go ahead with making their plans, secure in the knowledge that they can adjust their arrangements as needed. To this end we are introducing our Book with Confidence Guarantee.
Any course booked with Kaplan between now and 30 April 2020 can be deferred at no additional cost – including summer surcharges or seasonal price differences – to any date in the next 12 months. This provides your students the maximum flexibility to enjoy the great experience of language travel at their convenience. This offer applies to future as well as current student bookings.
COVID-19 cancellation policy
Book with Confidence Guaranteeand to postpone their courses rather than to cancel them. However, Kaplan International Languages will waive all cancellation fees and refund student’s application and accommodation placement fees in the following cases:
- Students are unable to travel due to government-imposed travel restrictions
- Students experience COVID-19 related flight cancellations which cannot be rebooked to their original destinations
- Students develop symptoms of COVID-19 and are unable to travel and study
Finally, if you have a student who is currently in one of our schools and who might be interested in extending their course before April 30, 2020, we are pleased to offer one free week of tuition for every four additional weeks booked, subject to compliance with the visa regulations. This offer is in addition to any market promotions already in place.
We will continue to keep you informed as the situation develops. As always, if you have any questions or concerns please do not hesitate to get in touch with your Kaplan International Languages account manager.
25 FEBRUARY 2020
25 FEBRUARY 2020
We are updating you on Kaplan’s actions in response to coronavirus and the steps we are taking to ensure our students remain safe and well.
Thankfully, incidents of the virus currently remain extremely low in cities where we have a Kaplan school. We are following the recommendations of the authorities in the countries where our schools are located and, at this point, advice on appropriate actions for us to take has not changed from previous recommendations. However, we continue to closely monitor all official channels and will keep you updated if anything changes.
In the UK, the chief medical officer for England has advised: "The NHS is extremely well-prepared and used to managing infections… We have been preparing for UK cases of novel coronavirus and we have robust infection control measures in place to respond immediately.”
In the USA, the Center for Disease Control and Prevention says: "the immediate risk of this new virus to the American public is believed to be low at this time"
The US, Australia and New Zealand continue to not admit any Chinese students at this time. The UK, Canada and Ireland are considered to have a low risk to individuals and therefore are accepting students from China. If potential students are able to travel to one of our destination countries, then we are welcoming them to our schools.
In summary, please continue to reassure your staff and students that the situation is being managed and any risk to students in our cities is still considered to be low.
5 FEBRUARY 2020
5 FEBRUARY 2020
At this time, the risk of the virus spreading in Kaplan’s destination cities is low. Nevertheless, the safety and wellbeing of our students is our highest concern, so we are taking all necessary precautions and following the health and travel advice being given by the government authorities. A list of the websites from each government agency is provided below.
As examples of the additional precautionary steps we are taking across our Kaplan schools, we have put posters up explaining hand hygiene practices; placed extra bottles of hand sanitizer in easily-accessible locations; and we are sanitizing all shared computers and spaces. We have also communicated with all of our current students with reassurance, information, and advice on adopting good practices to remain healthy.
As you have no doubt learned, the US, Australia and New Zealand are not admitting visitors who reside in or transit through China, unless they are citizens of those countries. This includes international students. In the UK, Canada and Ireland the risk is considered to be extremely low and students from China are therefore being accepted. If Chinese students are able to travel to one of our destination countries, then we are welcoming them in our schools.
Please feel free to reassure your staff and students that the situation is being managed and there is no need to worry. If you have any questions, please contact your Kaplan account manager.
Official advice and guidance
Official advice and guidance
www.health.gov.au (public health); https://immi.homeaffairs.gov.au/news-media/archive/article?itemId=355 (travel)
- New Zealand
www.health.govt.nz(public health); https://www.immigration.govt.nz/about-us/media-centre/news-notifications/coronavirus-update-inz-response (travel)