Using this website

This accessibility statement applies to the Kaplan Languages Group websites: kaplaninternational.com, esl-languages.com, alpadia.com, azurlingua.com and all affiliated, sub-, and regional domains operating under or associated with those websites, including but not limited to any localised versions or country-specific domains worldwide.

We want as many people as possible to be able to use our websites and we have therefore audited our sites to establish where users may have issues and will continually monitor to ensure compliance with the European Accessibility Act (Directive (EU) 2019/882) and the Web Content Accessibility Guidelines (WCAG) version 2.1 Level AA. The site is under review to improve both their accessibility and useability. 

We have built our websites to be largely accessible with common assistive technologies and different ways of using websites. This means that, in most cases, you can: 

• Change colours, contrast levels and fonts.
• Zoom in up to 300% without the text spilling off the screen.
• Navigate most of the website using just a keyboard.
• Navigate most of the website using speech recognition software.
• Listen to most of the website using assistive technology.

AbilityNet has advice on making your device easier to use if you have a disability. 

We also use plain English principles to make our content clear and easy to understand.

How accessible our websites are

We recognise that not everything on our websites will be accessible in accordance with our agreed standards. This will usually be due to legacy content (content uploaded prior to 28 June 2025). We have identified and are working on ensuring that any legacy content that is vital to the services that we provide is updated to be compliant with those standards. Below are some of the more specific ways in which our content may not yet be compliant: 

• Some web tools, for example our quote tool, may not receive screen reader focus or be fully operational to a keyboard user. We have agents available that will be able to provide a quote over the phone as required.
• Some other web elements may not receive proper focus for a screen reader but the majority of the content should be read as expected. For example focus isn't trapped inside modals and doesn't return after closing.
• Some of our assets may lack ALT text for additional context or some assets may have redundant alternative text.
• Some elements may lack suitable contrast which may make things harder for visually impaired users.
• Some form fields lack associated labels or instructions.

Accessibility is not a state, it is a process of continuous improvement in response to our users and the wider technical environment and we are regularly monitoring our websites in order to maintain their continued compliance.

Reporting accessibility problems with our websites

We are always looking to improve the accessibility of our website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact: [email protected].

Enforcement Procedure

If you are not satisfied with our response to your accessibility request or believe that we are not meeting the requirements of the European Accessibility Act, you have the right to escalate your concern.

You may contact the relevant national authority or enforcement body in your country, which is responsible for monitoring compliance with accessibility obligations under the European Accessibility Act.

For information on how to proceed or to find the appropriate contact point in your country, you can visit the official EU page on accessibility rights and national enforcement bodies:

https://digital-strategy.ec.europa.eu/en/policies/web-accessibility

What we are doing to improve accessibility

We are committed to improving accessibility across our websites and learning platforms. We are conducting a thorough accessibility review and implementing any necessary changes to our learning platforms and websites. 

This statement was first prepared on 25 June 2025.